FAQ
Frequently Asked Questions - Léa & Paul
How can I place an order?
1. Select the desired product from our website.
2. Add it to the cart.
3. Complete the order.
4. Choose your payment method: credit/debit card or PayPal.
5. Complete your purchase after your payment is processed.
Do you offer international shipping?
Yes, we ship to multiple countries. Delivery charges and delivery times vary by location. See our delivery policy for more details.
How can I stay up to date with Léa & Paul?
Subscribe to our newsletter to receive the latest news about new collections, special offers and events. Follow us on social media for real-time updates.
What is your return/exchange policy?
We accept returns and exchanges within 30 days of purchase. Products must be unused and in original condition. Please see our returns policy for detailed instructions.
What payment options are available?
We accept the following payment methods:
- Credit/debit card
- PayPal
How long will it take for my order to arrive?
Delivery usually takes 7-14 working days depending on your location. See our delivery policy for more information.
How can I contact customer support?
For any questions, please email us at contact@leaandpaul.com or call us at +33 1 23 45 67 89.
Can I collaborate with Léa & Paul?
We are open to collaborations! Please email us at partnerships@leaandpaul.com with your proposal.
What materials do you use for your bags?
Our bags are made from high quality vegan leather and a variety of sustainable fabrics. We are committed to using eco-friendly and cruelty-free production practices.
How should I maintain my Léa & Paul bag?
To maintain the quality of the bag, store it in the protective bag provided, clean it with products suitable for its material and avoid overloading or exposure to harsh conditions.
Can I track my order?
Yes, you will receive a tracking number once your order is shipped. Use this number to track your delivery status.
Do you offer customization services?
Yes, we offer monogramming and personalization options on select products. Details are available in the product description or contact us for more information.
Do you have physical stores?
We operate mainly online, but our collections are available in a few select boutiques in Paris. Check our store locator for details.
Are Léa & Paul products handmade?
Yes, our bags are handcrafted with great attention to detail by skilled artisans.
Are your products cruelty-free?
Absolutely, all our products are 100% cruelty-free and manufactured using sustainable practices.
Can I find your bags in other stores?
Our bags are currently available in select boutiques and online marketplaces. Visit our website for more information.
What bag styles are popular?
Our most popular styles include tote, crossbody and clutch bags. Each style is designed to meet different needs, from everyday use to special occasions.
Do you offer discounts or coupons?
We frequently have special promotions. Subscribe to our newsletter and follow us on social media to keep up to date with discounts and exclusive offers.
Do you do COD deliveries?
Yes, we offer cash on delivery option in certain countries. The option will be offered to you at checkout, if available.